Shopping process
Do I have to register to buy online?
At THE-ARE.com it is possible to make a purchase through the web as a guest, without having to create a user account in the online store. From THE-ARE.com, we recommend you to have a user account, as it will facilitate the purchase by being able to s
What does it mean to buy in pre-order?
It means that it is a garment that we are finishing making in our workshop. As you know, we design and make all the garments in our workshops. Buying in PRE-ORDER is a normal purchase, just that the delivery time is a little longer than usual, approx
How does the 'on-demand' purchase work?
Buying ON-DEMAND is buying a product only on demand. The on-demand products will have a certain time to be purchased and, once the on-demand sale is closed, we will start to make them in our workshops. We make the on-demand sale in very exclusive pro
Will we restock items marked "out of stock"?
If an item is out of stock, you can ask us to let you know when it is restocked. It's very easy: just leave your email in the box that says "OUT OF STOCK! Do you want to be notified?", inside the product you want. And then when it is available again,
Will I receive the same product I see in the picture?
Yes, except for those products with artisanal processes in which there could be a minimal difference in the finish.
In which countries can I buy online?
Our main destinations are Spain, Portugal, France, Italy, Germany and the United Kingdom. But you can buy THE-ARE from anywhere in the world. Read our shipping policies to learn more by clicking here.
Can I find THE-ARE in a physical store?
Yes, we have physical stores and our own corners in El Corte Inglés, where we will be happy to assist you. Click here and see where we are. As you ask us if we will open in more cities you encourage us more and more to do so. We ask you to be patient
Are the prices of the online store and the physical points of sale the same?
Yes, but if there is any difference between the prices shown on the Web and those marked on the garment labels, the correct price will always be the one on the labels.
How can I be sure that I have made the right purchase?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please check your spam folder. If you do not find it in your spam folder, please contact us through our Customer Service department by clicking here.
Can I place an order by phone?
Yes, you will need to call our Customer Service department by clicking here.