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THE-ARE

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please check your spam folder. If you do not find it in your spam folder, please contact us through our Customer Service department by clicking&#xA0;<a href="https://www.the-are.com/en/policies/contact-information" target="_blank" title="Contact Information" style=" text-decoration: underline;" id="isPasted">here</a>.

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please check your spam folder. If you do not find it in your spam folder, please contact us through our Customer Service department by clicking here.

How can I be sure that I have made the right purchase?

Shopping process

How do I track my order?

Can I cancel my order?

What should I do if I receive a defective item?

What should I do if I receive the wrong item?

My order

Do I have to register to buy online?

What does it mean to buy in pre-order?

How does the 'on-demand' purchase work?

Will we restock items marked "out of stock"?

Will I receive the same product I see in the picture?

In which countries can I buy online?

Can I find THE-ARE in a physical store?

Are the prices of the online store and the physical points of sale the same?

Can I place an order by phone?

Package delivery times

What is your shipping policy?

Shipping and Deliveries

How long do I have to make an exchange or return?

How do I make an exchange?

How do I make a return?

Do you return the money?

How long does it take for a refund to appear in my bank?

Returns and Exchanges

How do I recover my forgotten password?

Is my personal information confidential?

Where are THE-ARE garments made?

How can I contact the customer service department?

In which languages can I request customer service?

Is it possible to receive periodic information in my e-mail with the latest news and offers from THE-ARE?

Can I unsubscribe from THE-ARE Newsletter?

About Us

How can I be sure that I have made the right purchase?Updated 2 months ago