You have 14 calendar days to request an exchange or return from the day you receive it. And a total of 20 calendar days from the day you receive it, to send it so that it reaches our warehouse. In case of return of an online order in a physical store

<p id="isPasted">You have 14 calendar days to request an exchange or return from the day you receive it. And a total of 20 calendar days from the day you receive it, to send it so that it reaches our warehouse.</p><p>In case of return of an online order in a physical store&#xA0;<span style=" text-decoration: underline;">(except in the corners of El Corte Ingl&#xE9;s)</span>, delivery will have to be carried out within 14 calendar days from when you receive the order at home.</p><p>If your order is an in-store pickup<strong>&#xA0;or at delivery point</strong>, the 14 calendar days, begin to count when we notify you that the order has arrived.</p><p>If the return is not requested within 14 days or if it does not arrive within 20 days from when you received your order, it will be rejected and you will have to pay the shipping costs so that we can send it to you again, or send it to your transport company, with prior notice and authorization from us..&#xA0;</p><p>To approve the return we will check that the product(s) are in perfect condition, in their original box, unused, without signs of use, without odors, unwashed and with their labels.</p><p>*Combo items that are purchased together, such as the swimsuit, must be returned together.<br><br>*In <strong>promotions in which we give away accessories</strong>, the money will be refunded as long as the accessories are included.</p>

How long do I have to make an exchange or return?

At the moment, we only accept size and garment exchange requests directly on Spain, excluding the Canary Islands.Size exchange: access our platform by clicking here and follow the steps. (If a garment has been purchased at a discount or promotion pri

<div>At the moment, we only accept size and garment exchange requests directly on <strong>Spain</strong>, excluding the Canary Islands.</div><div><strong>Size exchange:</strong> access our platform by clicking <a href="https://go.ifreturns.com/es/the-are" target="_blank">here</a> and follow the steps. (If a garment has been purchased at a discount or promotion price and you want to make an exchange, the initial purchase price will be respected, and vice versa.)</div><div><strong>Exchange for another garment:</strong> access our platform by clicking <a href="https://go.ifreturns.com/es/the-are" target="_blank">here</a> and follow the steps. As soon as the returned garment arrives, we will check that it is correct and we will send you the new garment as quickly as possible so that you have it as soon as possible. Remember: If you exchange an item for another item of a lower value, the price difference will be paid through a gift card to be exchanged in our store.</div><div>Exchanges can be made in physical stores if order was made on THE-ARE website.  Returns/exchanges cannot be made in physical THE-ARE stores if order was made at El Corte Ingl&#xE9;s but only at THE-ARE corner in El Corte Ingl&#xE9;s.</div><div>* Please note that the exchange is not guaranteed until we validate the first garment in our warehouse.</div><div><strong>The first exchange is free.</strong></div><div><br></div><h2 id="what-cant-i-return-can-i-return-accessories-or-complements"><strong>What can&apos;t I return? Can I return accessories or complements?</strong></h2><div>Any accessory or complement (jewelry, headbands, scarves, hats, etc.) that appears on the website, even if it is not in the accessories section, and/or any customized or made-to-measure garment cannot be exchanged or returned.</div><div><br></div><h2 id="can-i-exchange-or-return-a-garment-won-in-a-raffle"><strong>Can I exchange or return a garment won in a raffle?</strong></h2><div>No, we&apos;re sorry!</div>

How do I make an exchange?

Include a note with your order number (starting with #R) so we can identify it. Place the items to be returned in the THE-ARE box or any other box that provides proper protection. Close and wrap the box in a resistant bag or wrapping to ensure it doe

<h3 data-path-to-node="2" id="isPasted"><span style="font-size: 16px;">1. Prepare your package</span></h3><p data-path-to-node="3,0,0">Include a note with your <b data-path-to-node="3,0,0" data-index-in-node="25">order number</b> (starting with <b data-path-to-node="3,0,0" data-index-in-node="53">#R</b>) so we can identify it.</p><p data-path-to-node="3,1,0">Place the items to be returned in the <b data-path-to-node="3,1,0" data-index-in-node="38">THE-ARE box</b> or any other box that provides proper protection.</p><p data-path-to-node="3,2,0">Close and wrap the box in a <b data-path-to-node="3,2,0" data-index-in-node="28">resistant bag or wrapping</b> to ensure it does not open during transport.</p><h3 data-path-to-node="4" id="2-access-our-returns-portal"><span style="font-size: 16px;">2. Access our returns portal</span></h3><p data-path-to-node="5"><span style="font-size: 16px;">Depending on the location from which you are making the return, select the corresponding option:</span></p><ul data-path-to-node="6"><li style="font-size: 16px;"><p data-path-to-node="6,0,0"><b data-path-to-node="6,0,0" data-index-in-node="0">National returns (Spain):</b> <a href="https://www.the-are.com/pages/returns-portal">National returns portal</a></p></li><li style="font-size: 16px;"><p data-path-to-node="6,1,0"><b data-path-to-node="6,1,0" data-index-in-node="0">International returns:</b> <a href="https://web.global-e.com/Returns/Portal/oQLF">International returns portal</a></p></li></ul><h3 data-path-to-node="7" id="3-follow-the-steps-indicated-in-the-portal-to-complete-your-request"><span style="font-size: 16px;">3. Follow the steps indicated in the portal to complete your request.</span></h3><h3 data-path-to-node="8" id="prices-and-options"><span style="font-size: 16px;">Prices and options:</span></h3><ul data-path-to-node="9"><li style="font-size: 16px;"><p data-path-to-node="9,0,0"><b data-path-to-node="9,0,0" data-index-in-node="0">Mainland Spain (excluding islands):</b></p><ul data-path-to-node="9,0,1" style="font-size: initial;"><li style="font-size: 16px;"><p data-path-to-node="9,0,1,0,0">Request pickup at home or work &#x2013; <b data-path-to-node="9,0,1,0,0" data-index-in-node="33">7,95&#x20AC;</b></p></li><li style="font-size: 16px;"><p data-path-to-node="9,0,1,1,0">Deliver to a Post Office with a THE-ARE label &#x2013; <b data-path-to-node="9,0,1,1,0" data-index-in-node="48">4,75&#x20AC;</b></p></li><li style="font-size: 16px;"><p data-path-to-node="9,0,1,2,0">Send the items on your own &#x2013; <b data-path-to-node="9,0,1,2,0" data-index-in-node="29">The charge is your responsibility.</b></p></li><li style="font-size: 16px;"><p data-path-to-node="9,0,1,3,0">Go to our physical stores (NOT in our El Corte Ingl&#xE9;s points of sale; only for orders placed on the-are.com and not on marketplaces) &#x2013; <b data-path-to-node="9,0,1,3,0" data-index-in-node="135">Free</b></p></li></ul></li><li style="font-size: 16px;"><p data-path-to-node="9,1,0"><b data-path-to-node="9,1,0" data-index-in-node="0">Balearic Islands:</b></p><ul data-path-to-node="9,1,1" style="font-size: initial;"><li style="font-size: 16px;"><p data-path-to-node="9,1,1,0,0">Deliver to a Post Office with a THE-ARE label &#x2013; <b data-path-to-node="9,1,1,0,0" data-index-in-node="48">5,50&#x20AC;</b></p></li><li style="font-size: 16px;"><p data-path-to-node="9,1,1,1,0">Send the items on your own &#x2013; <b data-path-to-node="9,1,1,1,0" data-index-in-node="29">The charge is your responsibility.</b></p></li></ul></li><li style="font-size: 16px;"><p data-path-to-node="9,2,0"><b data-path-to-node="9,2,0" data-index-in-node="0">European Union:</b></p><ul data-path-to-node="9,2,1" style="font-size: initial;"><li style="font-size: 16px;"><p data-path-to-node="9,2,1,0,0"><b data-path-to-node="9,2,1,0,0" data-index-in-node="0">Send the items on your own:</b> The charge is your responsibility.</p></li><li style="font-size: 16px;"><p data-path-to-node="9,2,1,1,0"><b data-path-to-node="9,2,1,1,0" data-index-in-node="0">Deliver to a collection point:</b> Access our platform by clicking <a href="https://web.global-e.com/Returns/Portal/oQLF">here</a> and follow the steps.</p><ul data-path-to-node="9,2,1,1,1" style="font-size: initial;"><li style="font-size: 16px;"><p data-path-to-node="9,2,1,1,1,0,0"><b data-path-to-node="9,2,1,1,1,0,0" data-index-in-node="0">Zone 1:</b> Portugal, France, Italy, Germany, Belgium, Holland, Luxembourg, Austria, Ireland, and the Netherlands &#x2013; <b data-path-to-node="9,2,1,1,1,0,0" data-index-in-node="112">from 16,5&#x20AC;</b></p></li><li style="font-size: 16px;"><p data-path-to-node="9,2,1,1,1,1,0"><b data-path-to-node="9,2,1,1,1,1,0" data-index-in-node="0">Zone 2:</b> Denmark, Finland, Sweden, Greece, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, and Romania &#x2013; <b data-path-to-node="9,2,1,1,1,1,0" data-index-in-node="156">from 19,0&#x20AC;</b></p></li></ul></li></ul></li><li style="font-size: 16px;"><p data-path-to-node="9,3,0"><b data-path-to-node="9,3,0" data-index-in-node="0">Canary Islands:</b></p><ul data-path-to-node="9,3,1" style="font-size: initial;"><li style="font-size: 16px;"><p data-path-to-node="9,3,1,0,0"><b data-path-to-node="9,3,1,0,0" data-index-in-node="0">Send the items on your own:</b> The charge is your responsibility.</p></li></ul></li></ul><p data-path-to-node="9,3,1,1,0">To make a return on your own, you must send the package via the <b data-path-to-node="9,3,1,1,0" data-index-in-node="64">national post office</b> or any other transport agency, using <b data-path-to-node="9,3,1,1,0" data-index-in-node="122">certified mail</b>.</p><p data-path-to-node="9,3,1,2,0">The return must arrive at our facilities with <b data-path-to-node="9,3,1,2,0" data-index-in-node="46">all customs fees, duties, and any other associated costs already paid</b>. Otherwise, we will not be able to receive it. Please send the return package to the following address:</p><p id="isPasted">THE-ARE<br>C/ Alaun 9<br>50197 Plataforma Log&#xED;stica, Zaragoza<br id="isPasted">Spain</p><ul><li style="font-size: 16px;"><p data-path-to-node="9,4,0"><b data-path-to-node="9,4,0" data-index-in-node="0">Rest of the world:</b></p><ul data-path-to-node="9,4,1" style="font-size: initial;"><li style="font-size: 16px;"><p data-path-to-node="9,4,1,0,0"><b data-path-to-node="9,4,1,0,0" data-index-in-node="0">Ship via our carrier:</b> Include a note with your order number (#R) inside the package. Place the items in the THE-ARE box or another protective box, and wrap it securely. Access our platform by clicking <a href="https://web.global-e.com/Returns/Portal/oQLF">here</a> and follow the steps.</p></li><li style="font-size: 16px;"><p data-path-to-node="9,4,1,1,0"><b data-path-to-node="9,4,1,1,0" data-index-in-node="0">Send the items on your own:</b> The charge is your responsibility. Access our platform by clicking <a href="https://web.global-e.com/Returns/Portal/oQLF">here</a> and follow the steps. You must use <b data-path-to-node="9,4,1,1,0" data-index-in-node="137">certified mail</b>.</p></li></ul></li></ul><p data-path-to-node="9,4,1,2,0">The return must arrive with <b data-path-to-node="9,4,1,2,0" data-index-in-node="28">all customs fees and duties paid</b>. Please send the package to:</p><p>THE-ARE<br>C/ Alaun 9<br>50197 Plataforma Log&#xED;stica, Zaragoza<br>Spain</p><div><br></div><h2 id="what-cant-i-return-can-i-return-accessories-or-complements"><strong>What can&apos;t I return? Can I return accessories or complements?</strong></h2><div>Any <b data-path-to-node="12" data-index-in-node="4" id="isPasted">accessory or complement</b> (jewelry, headbands, scarves, hats, etc.) that appears on the website, even if it is not in the accessories section, and/or any <b data-path-to-node="12" data-index-in-node="156">customized or made-to-measure garment</b> cannot be exchanged or returned.</div><div><br></div><h2 id="can-i-exchange-or-return-a-garment-won-in-a-raffle"><strong>Can I exchange or return a garment won in a raffle?</strong></h2><div>No, we&apos;re sorry!</div>

How do I make a return?

Yes, after approving the return (the items must be in perfect condition), you will receive a confirmation email indicating the amount. And it will be made using the same payment method in which the purchase was made or with a gift card with no expira

<p id="isPasted">Yes, after approving the return (the items must be in perfect condition), you will receive a confirmation email indicating the amount. And it will be made using the same payment method in which the purchase was made or with a gift card with no expiration date. Depending on what you have chosen. Only the cost of the products is reimbursed, never the shipping costs. In the event that we reject your return for garments that are not in perfect condition or are out of date, you will receive an email indicating this.</p><p>If within a maximum of 14 days, after receiving the return confirmation from us, you still do not have the refund in your account, please contact your bank.</p><p>Remember that this exchange and return policy is only for orders placed online. Orders purchased in store and/or at El Corte Ingl&#xE9;s have their own policies. Policies duly indicated in each of the points of sale.</p>

Do you return the money?

We process returns within a maximum period of 5 calendar days from when we receive them in our warehouse. It usually takes between 5-14 business days for you to receive your refund. It depends on your bank.

<p>We process returns within a maximum period of 5 calendar days from when we receive them in our warehouse. It usually takes between 5-14 business days for you to receive your refund. It depends on your bank.</p>

How long does it take for a refund to appear in my bank?

If you have any questions, need advice, etc. write us to our contact email contact@the-are.com

Our customer service hours are Monday to Thursday from 10:00 to 18:00 and Friday from 10:00 to 15:00.

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