How do I make a return?Updated 21 days ago
1. Prepare your package
Include a note with your order number (starting with #R) so we can identify it.
Place the items to be returned in the THE-ARE box or any other box that provides proper protection.
Close and wrap the box in a resistant bag or wrapping to ensure it does not open during transport.
2. Access our returns portal
Depending on the location from which you are making the return, select the corresponding option:
National returns (Spain): National returns portal
International returns: International returns portal
3. Follow the steps indicated in the portal to complete your request.
Prices and options:
Mainland Spain (excluding islands):
Request pickup at home or work – 7,95€
Deliver to a Post Office with a THE-ARE label – 4,75€
Send the items on your own – The charge is your responsibility.
Go to our physical stores (NOT in our El Corte Inglés points of sale; only for orders placed on the-are.com and not on marketplaces) – Free
Balearic Islands:
Deliver to a Post Office with a THE-ARE label – 5,50€
Send the items on your own – The charge is your responsibility.
European Union:
Send the items on your own: The charge is your responsibility.
Deliver to a collection point: Access our platform by clicking here and follow the steps.
Zone 1: Portugal, France, Italy, Germany, Belgium, Holland, Luxembourg, Austria, Ireland, and the Netherlands – from 16,5€
Zone 2: Denmark, Finland, Sweden, Greece, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, and Romania – from 19,0€
Canary Islands:
Send the items on your own: The charge is your responsibility.
To make a return on your own, you must send the package via the national post office or any other transport agency, using certified mail.
The return must arrive at our facilities with all customs fees, duties, and any other associated costs already paid. Otherwise, we will not be able to receive it. Please send the return package to the following address:
THE-ARE
C/ Alaun 9
50197 Plataforma Logística, Zaragoza
Spain
Rest of the world:
Ship via our carrier: Include a note with your order number (#R) inside the package. Place the items in the THE-ARE box or another protective box, and wrap it securely. Access our platform by clicking here and follow the steps.
Send the items on your own: The charge is your responsibility. Access our platform by clicking here and follow the steps. You must use certified mail.
The return must arrive with all customs fees and duties paid. Please send the package to:
THE-ARE
C/ Alaun 9
50197 Plataforma Logística, Zaragoza
Spain