What is your shipping policy?Updated 2 months ago

During PROMOTIONS AND SALE it is possible that your order may have a longer delivery time than usual.

The companies in charge of shipping and returns are CorreosExpress, Correos, UPS and DHL.

The delivery of the order will be made at the address you specified during the purchase process on the Web. The carrier will send you a text message indicating an approximate time of delivery, where you can also modify it. Once the package is going to be delivered, in case you are absent, the courier will try to reach you by phone. If he is unsuccessful, he will leave a notice in a visible place (front door, mailbox, etc.) with a contact telephone number for you to request a new delivery. The second delivery will be made on the date agreed upon by telephone. In the event that delivery cannot be made during this second attempt, the package will be deposited at the agency until a new delivery date is agreed upon.

In the event that 15 days after your order is available for delivery and the order has not been delivered for reasons not attributable to us, the courier service will return the package to us. As a consequence of the re-shipment of the package, the customer will have to pay again the amount of the shipping costs for us to resend the package to your address. If you ask us to refund the money because you do not want to pay them again, the total amount will be credited on a gift card for the time that the goods have been stopped.

If there is an error in the address or you have any questions, you can contact us through [email protected] or through our Customer Service channels indicated below.