My order
How do I track my order?
Go to the "Orders placed" section of "Your Account" and you will be able to see the status of your order in real time. If you have placed the order as a guest, you can check the status of your order and manage it from the confirmation email.
Can I cancel my order?
You can cancel your order by contacting our Customer Service department by clicking here as long as the order preparation process has not started or the order has already left our facilities. You will have to tell us the name and surname from which t
What should I do if I receive a defective item?
THE-ARE.com only sells items in perfect condition, so if exceptionally, you receive a garment with a defect, please contact our Customer Service department by clicking here to offer you the best solution.
What should I do if I receive the wrong item?
If on any occasion, by mistake, you receive an item that you did not order, we will solve it quickly. Please contact our Customer Service department by clicking here, so we can tell you how to proceed.