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Our customer service hours are Monday to Thursday from 10:00 to 18:00 and Friday from 10:00 to 15:00.

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THE-ARE

<p>All information you share with us is kept private and confidential by THE-ARE for the development, fulfillment and execution of the purchase contract, fulfill your requests and provide you with information about the products. See all the details in our&#xA0;<a href="https://www.the-are.com/en/policies/privacy-policy" target="_blank" title="Privacy Policy" style=" text-decoration: underline;" id="isPasted">Privacy Policy.</a></p>

All information you share with us is kept private and confidential by THE-ARE for the development, fulfillment and execution of the purchase contract, fulfill your requests and provide you with information about the products. See all the details in o

Is my personal information confidential?

How do I track my order?

Can I cancel my order?

What should I do if I receive a defective item?

What should I do if I receive the wrong item?

My order

Do I have to register to buy online?

What does it mean to buy in pre-order?

How does the 'on-demand' purchase work?

Will we restock items marked "out of stock"?

Will I receive the same product I see in the picture?

In which countries can I buy online?

Can I find THE-ARE in a physical store?

Are the prices of the online store and the physical points of sale the same?

How can I be sure that I have made the right purchase?

Can I place an order by phone?

Shopping process

Package delivery times

What is your shipping policy?

Shipping and Deliveries

How long do I have to make an exchange or return?

How do I make an exchange?

How do I make a return?

Do you return the money?

How long does it take for a refund to appear in my bank?

Returns and Exchanges

How do I recover my forgotten password?

Where are THE-ARE garments made?

How can I contact the customer service department?

In which languages can I request customer service?

Is it possible to receive periodic information in my e-mail with the latest news and offers from THE-ARE?

Can I unsubscribe from THE-ARE Newsletter?

About Us

Is my personal information confidential?Updated 2 months ago