If you have any questions, need advice, etc. write us to our contact email contact@the-are.com

Our customer service hours are Monday to Thursday from 10:00 to 18:00 and Friday from 10:00 to 15:00.

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THE-ARE

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How can I contact the customer service department?

About Us

How do I track my order?

Can I cancel my order?

What should I do if I receive a defective item?

What should I do if I receive the wrong item?

My order

Do I have to register to buy online?

What does it mean to buy in pre-order?

How does the 'on-demand' purchase work?

Will we restock items marked "out of stock"?

Will I receive the same product I see in the picture?

In which countries can I buy online?

Can I find THE-ARE in a physical store?

Are the prices of the online store and the physical points of sale the same?

How can I be sure that I have made the right purchase?

Can I place an order by phone?

Shopping process

Package delivery times

What is your shipping policy?

Shipping and Deliveries

How long do I have to make an exchange or return?

How do I make an exchange?

How do I make a return?

Do you return the money?

How long does it take for a refund to appear in my bank?

Returns and Exchanges

How do I recover my forgotten password?

Is my personal information confidential?

Where are THE-ARE garments made?

In which languages can I request customer service?

Is it possible to receive periodic information in my e-mail with the latest news and offers from THE-ARE?

Can I unsubscribe from THE-ARE Newsletter?

How can I contact the customer service department?Updated 4 months ago